Privacy Policy
1This Privacy Policy is designed for KYNEX AI. As a Canadian-based agency serving international markets (including the EU and California), this document addresses the requirements of PIPEDA (Canada), GDPR (Europe), and CCPA/CPRA (California), with specific focus on AI voice processing.
Last Updated: March 2026
At KYNEX AI, we prioritize the trust and privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your information through our website and our AI-powered voice agents.
1. Information We Collect
We collect information that allows our AI agents to provide a seamless, human-like experience. This includes:
Contact Information: Name, email address, and phone number.
Voice Data: Audio recordings and text transcriptions of your conversations with our AI agents.
User Inputs: Any information, data, or context you provide during an AI interaction.
Payment Information: Securely processed through our third-party payment partners.
Technical Data: IP addresses, browser type, and cookies collected via our hosting platforms.
2. How We Use Your Data
We use your data to power and improve our automation services:
Service Delivery: To book appointments, handle customer support, and fulfill requests.
AI Model Optimization: Conversations are analyzed to train and refine our AI models, ensuring higher accuracy and better user experiences.
Marketing & Communications: To provide updates and promotional materials (where permitted).
Compliance: To meet legal obligations and maintain secure records of interactions.
3. Our AI Tech Stack & Third-Parties
To provide high-performance voice agents, we partner with industry-leading technology providers. Your data may be processed by:
AI Processors: OpenAI and GROK.
Communication & CRM: Twilio (telephony) and GoHighLevel (hosting and CRM).
Infrastructure: Your data may be stored on servers located outside of Canada, primarily in the United States, and is subject to the laws of those jurisdictions.
4. Data Retention
We retain your personal data, including voice recordings and transcripts, for as long as your account remains active or as needed to provide you with our services. Upon account deletion, we will remove your personal data from our active databases, subject to legal or regulatory hold requirements.
5. Your Privacy Rights
Depending on your location (GDPR, CCPA, or PIPEDA), you have the following rights:
The Right to Know: You may request a list of what personal data we hold.
The Right to Delete: You may request that we wipe your data and recordings from our systems.
The Right to Correct: You may update any inaccurate information we have on file.
Automated Decision-Making: You have the right to know how our AI uses your data to make decisions (such as booking or qualifying).
To exercise these rights, please contact us at [Insert Email Address - TBA].
6. Security Measures
We implement robust security to protect KYNEX AI data:
Encryption: All data is encrypted both in transit and at rest.
Access Control: We use strict internal access protocols and Two-Factor Authentication (2FA) to ensure only authorized personnel handle sensitive data.
7. Changes to This Policy
We may update this policy to reflect changes in AI technology or privacy laws. We will notify you of any significant changes by posting the new policy on our website.
Contact Information
KYNEX AI 967 Gosnell Terrace, Ottawa ON, K4A5C5